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PRIVACY POLICY

Malcolm Barnecutt are committed to protecting and respecting your privacy and personal data.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.barnecutt.co.uk you are accepting and consenting to the practices described in this policy.

GENERAL PRINCIPLES

• We will only collect and use your information where we have lawful grounds and legitimate business reasons to do so
• We will be transparent in our dealings with you and will tell you about how we will collect and use your information
• If we have collected your information for a particular purpose we will not use it for anything else unless you have been informed and, where relevant, your permission obtained
• We will not ask for more information than we need for the purposes for which we are collecting it
• We will update our records when you inform us that your details have changed
• We will continue to review and assess the quality of our information
• We will implement and adhere to information retention policies relating to your information and will ensure that your information is securely disposed of at the end of the appropriate retention period
• We will observe the rights granted to you under applicable privacy and data protection laws and will ensure that queries relating to privacy issues are promptly and transparently dealt with
• We will train our staff on their privacy obligations
• We will ensure we have appropriate physical and technological security measures to protect your information regardless of where it is held
• We will ensure that when we outsource any processes we ensure the supplier has appropriate security measures in place and will contractually require them to comply with these Privacy Principles

DATA WE COLLECT ABOUT YOU

We collect certain information or data about you when you use www.barnecutt.co.uk, such as:

• Questions, queries or feedback you leave, including your email address if you contact www.barnecutt.co.uk
• Your IP address, and details of which version of web browser you used
• Information on how you use the site, using cookies and page tagging techniques

This data can be viewed by authorised people within Malcolm Barnecutt to:

• Improve the site by monitoring how you use it
• Gather feedback to improve our services, for example our email alerts
• Respond to any feedback you send us, if you’ve asked us to
• Send email alerts to users who request them
• Notify you about changes to our business, goods or services
• Provide you with information about local services if you want it
• Enable us to invoice you for goods and services

We use GoogleAnalytics to assist in collecting statistical data on the performance of our website, and to improve its functionality. This will collect your IP address, details of which version of web browser you used, information on how you use the site, including where you ‘clicked through’ from, date and time, length of visit, page interaction using cookies and page tagging techniques

We may also process your personal data without your knowledge or consent, in accordance with this notice, where we are legally required or permitted to do so.

THE LEGAL BASIS’ USED FOR PROCESSING YOUR DATA

The law states that we must have one or more of the following reasons for using your data:

• To fulfil a contract we have with you to provide our services
• Where it is our legal duty
• When it is in our legitimate interest
• When you consent to the use of the data

A legitimate interest is when we have a business or commercial reason to use your information.  Even then, it must not unfairly go against what is right and best for you.

The legitimate interests that we will rely upon to process this information are:

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• To allow you to participate in interactive features of our service, when you choose to do so;
• As part of our efforts to keep our site safe and secure;
• To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
• To maintain contact with you when you are an existing client outside of our contractual obligations.

WHERE YOUR DATA IS STORED:

We store your data on secure servers in the European Economic Area (EEA).

By submitting your personal data, you agree to this.

HOW LONG DO WE RETAIN YOUR DATA:

We will only retain your personal data for as long is necessary to fulfil the purposes for which it is collected.

When assessing what retention period is appropriate for your personal data, we take into consideration:

• The requirements of our business and the services provided;
• Any statutory or legal obligations;
• The purposes for which we originally collected the personal data;
• The lawful grounds on which we based our processing;
• The types of personal data we have collected;
• The amount and categories of your personal data; and
• Whether the purpose of the processing could reasonably be fulfilled by other means.

KEEPING YOUR DATA SECURE:

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.  Any data you send is at your own risk.

We have robust procedures and security features compliant with the GDPR in place to keep your data secure once we receive it.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

DISCLOSING YOUR INFORMATION:

We may pass on your personal information if we have a legal obligation to do so, or if we must enforce or apply our terms of use and other agreements.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

YOUR RIGHTS:

You can find out what information we hold about you and ask us not to use any of the information we collect.

To discuss our privacy policy or your individual rights you can contact Malcolm Barnecutt using the address detailed below.

LINKS TO OTHER WEBSITES

www.barnecutt.co.uk contains links to other websites.

This privacy policy only applies to www.barnecutt.co.uk, and doesn’t cover other services that we link to. These services have their own terms and conditions and privacy policies.

Following a link to another website:

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to www.barnecutt.co.uk from another website:

If you come to www.barnecutt.co.uk from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

CONCERNS OR COMPLAINTS

If you have any complaints in relation to how our business has processed your data or in relation to the exercise of your rights as detailed above you can in the first instance raise your concerns by contacting us at the following address: Malcolm Barnecutt Bakery Limited, 30 Beatrice Road, Bodmin, Cornwall, PL31 1RD.

You may also contact the Information Commissioner’s Office in relation to any such complaints https://ico.org.uk/.